Manufacturer's warranties are NOT the same as an Extended Service Plan or ESP 
(sometimes called an extended warranty). Do not confuse them. A warranty is paid by the
manufacturer of the product and the warranty period is based on the length of the warranty
beginning from your date of purchase.

An ESP is in effect, an insurance policy on your product. Like all insurance policies, they have
very strict limitations that we must adhere to, otherwise we will not be paid by them. 
Guess who is ultimately responsible for our bill?

Please remember; We didn't design it, we didn't build it and we didn't sell it. We just fix them.
No Geeks, Just Pros
Warranty Notice - Proof Of Purchase:

ALL manufacturers REQUIRE a copy of the bill of sale (BOS) as proof of purchase (POP). We have to retain these usually for at least 90 days. You must present it for us to copy for any carry-in product. If we are making a service call, you must have a copy to hand our technician at the time of the visit and prior to any repairs. No Receipt - No Copy - No Warranty.  We don't make the rules.
Flat Panels and Custom Cabinet Warning:

In general, manufacturers and ESP companies DO NOT pay or cover our charges to remove a flat panel from a wall or ceiling mount or to remove from custom cabinetry.

If your TV is in one of these mounts, or TV is in custom cabinetry, you must let us know IN ADVANCE. If we make a trip and find your product is in one of these mounts or cabinets, we will not be able service the product and you may be subject to a second trip charge.

Manufacturer warranties and ESP contracts are very explicit stating that the product to be serviced must be in a "service-ready" position. They will not pay us for multiple people, multiple trips, deinstallation and reinstallation. If it is in a cabinet we can't get behind, on the wall or over your fireplace - you must get it down. keeping in mind we only send out one technician on a call, we don't mind helping you - but anything that requires a lift, ladders and more than one person will be your responsibility to pay for.
"Upstairs" Floor Notice

We do not move certain consumer products from an upstairs location. Let us know if the product is upstairs and we can discuss the best approach. Please understand that we are not furniture movers.

 
Extended Service Plan Notice:

All ESP companies require that you call them first. We cannot provide service until we get an authentic work order from your ESP company. You can, however, call us to let us know what your problem is and we can begin preparations (such as getting a part in), but we can't actually do the repair until we get a work (or repair order) and and estimate approved.